All orders are processed within 7-10 days in India and 10-12 days outside India (excluding weekends and public holidays). Once your order ships, we'll email you the tracking details.
Please note high volume periods may impact processing time and we'll keep you updated by text or email.
Shipping within India (Domestic):-
- We ship via Delhivery for a flat fee of INR 99. Orders of INR 6,000 and above ship free. Delivery usually takes 2-6 days after dispatch.
- Custom orders must be prepaid and can't be exchanged, as each piece is made exclusively for you.
- If you'd like faster shipping via DTDC Express or Blue Dart, you'll pay the difference in cost.
- Exchange shipping (pickup and delivery) is paid by the customer, based on location, and must be settled before the replacement is dispatched. If we sent an incorrect or defective item, we cover the shipping.
Shipping outside India (International):-
- We ship worldwide via DTDC. The shipping cost is shown at checkout and paid by the customer.
- Orders are dispatched in 10-12 working days (excluding weekends and public holidays) and delivered in 7-10 business days, depending on your location and customs.
- Customs duties and VAT are set by your country and paid by you. We can't estimate them, as they vary widely, so we suggest checking with your local customs office before ordering. If duties aren't paid on delivery, the order will not be cancelled or refunded.
- We don't accept returns on international orders.
- For international exchanges, the customer pays for shipping and customs both ways. If an item arrives damaged, we'll cover shipping once we've confirmed the issue by email.
- Our Own Pace has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
How do I Check the Status of my Shipment?
You'll receive a tracking number by email once your order ships. Please allow 48 hours for tracking to update. If your order hasn't arrived within 10 days of the shipping email, write to us at help@ourownpace.co with your name and order number, and we'll look into it.
Important note
While we strive to dispatch and deliver your order on time, unexpected delays — like weather disruptions, courier issues or strikes - may occasionally occur. Rest assured, we’re closely monitoring such situations and working with our delivery partners to get your order to you as quickly as possible.